Cancellation and Return Policy

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At KAPO GROUP s.r.o., we are committed to delivering high-quality IT, marketing, and digital engineering services that meet your business objectives while maintaining full compliance with EU standards. We understand that business conditions can change, and we aim to provide clarity regarding your rights related to cancellations and refunds. Please review this policy carefully to understand the terms that apply to our services.

1. Cancellation Policy

We maintain flexibility and transparency in managing all contracted projects and professional services.

1.1 Service Cancellations:

Marketing, IT Integration, Design, Development, and Testing Services:

  • Cancellations must be submitted at least 5 business days before the scheduled start of the service.

  • If a service has already begun, full refunds cannot be granted, but a prorated refund will be provided for the portion not yet completed.

  • Please note: All services are one-time engagements; no recurring or subscription-based billing is offered.

2. Return and Refund Policy

KAPO GROUP s.r.o. stands by the technical precision and reliability of our work. However, in accordance with EU Directive 2011/83/EU and Slovak consumer protection law, clients have defined rights regarding returns and refunds for unrendered services.

2.1 Refunds for Services:

  • If you are dissatisfied with the service quality, you may request a review of the completed work. Should no resolution be reached, a partial refund will be considered for the unperformed portion of the service.

  • Refunds are not issued for services that have been fully executed and accepted by the client.

  • In compliance with EU consumer law, you may request a full refund within 14 days of payment, provided that service delivery has not yet begun or no custom work has been executed.

2.2 Non-Refundable Items:

  • Custom deliverables such as bespoke marketing strategies, API integrations, software development, and design work are considered non-refundable after delivery unless otherwise stated in a signed agreement.

2.3 Chargeback Policy:

  • By submitting payment, the client acknowledges and accepts the described scope of services and agrees not to initiate chargebacks for completed, approved, or accepted work.

  • All payments are one-time only; no recurring subscriptions or auto-renewals are applied.

3. Process for Cancellations and Refunds

To initiate a cancellation or refund request:

  • Email our support team at This email address is being protected from spambots. You need JavaScript enabled to view it. with your project or invoice details.

  • Our compliance team will review your request within 5 business days and confirm eligibility or next steps.

  • Approved refunds will be processed within 7–10 business days, depending on your payment provider and bank processing times.

4. Exceptions

In rare or force majeure circumstances, such as delays or technical issues caused by factors on our end, KAPO GROUP will cooperate to find an equitable solution — including rescheduling, service credits, or partial refunds in line with EU contractual fairness standards.

5. Contact Us

For any questions or concerns regarding this Cancellation and Refund Policy, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Our legal and customer relations team ensures all processes comply with EU law and that your experience with KAPO GROUP s.r.o. remains transparent, fair, and professional.