Delivery Policy

1. What You Receive

Depending on the service ordered, deliverables include documents, strategies, audits, checklists, content, templates, configured email flows, reports, spreadsheets and similar electronic material, together with the working time of our specialists as booked in hours.

The concrete list of deliverables for your order is agreed in writing in the order correspondence before work begins, and is recorded there.

2. How Delivery Takes Place

• All files and messages are delivered through your account on kapoworld.io, on the page of the relevant order. You can download them there at any time while your account is active.
• We notify you by email when a new message or file is added to your order.
• Where a service consists of configuration work in your own systems (for example an email platform), delivery means that the configuration is live in your environment and documented in the order.
• No physical delivery, courier or postal shipment is involved.

3. When Delivery Takes Place

• Start of work: we open a working slot after the payment has been credited and the scope is confirmed — normally within one business day.
• Duration: because services are booked in hours, the calendar time depends on the number of hours ordered and on the complexity of the scope. The expected delivery date is agreed with you in the order correspondence before work begins and is updated there if the scope changes.
• Indicative turnaround: small engagements of a few hours are typically delivered within 1–3 business days of the start of work; larger engagements are delivered in agreed stages.
• Business days: Monday to Friday, 09:00–17:00 CET, excluding public holidays in the Slovak Republic.

If a delivery date cannot be met, we tell you in the order correspondence as soon as we know, with a new date. Where a delay is caused by information, access or feedback we are waiting for from you, the dates shift accordingly.

4. Order Status

You can follow the progress of your order in your account. The status values are:

• Pending Payment — the order is created and awaits payment.
• Paid — the payment has been credited and the order is queued.
• In Progress — our specialists are working on it.
• In Review — the deliverables are with you for review.
• Completed — the deliverables have been accepted.
• Cancelled — the order was cancelled; see the Cancellation Policy.

5. Review, Revisions and Acceptance

• When the work is delivered, the order moves to In Review and you have 5 business days to review it and send your comments in the order correspondence.
• Revisions within the agreed scope are included. We correct what does not match the agreed scope at no extra cost. Additional work beyond the scope is quoted separately as further hours.
• The order is marked Completed when you confirm acceptance, or after the review period has passed without comments.
• Acceptance of the deliverables does not affect your statutory rights, your rights under our Cancellation and Refund Policy or your right to raise a dispute with your bank or card issuer.

6. Failed or Missing Delivery

If you have paid and cannot see the deliverables in your account by the agreed date, write to [email protected] with your order number. We confirm receipt without undue delay and either deliver or, if we cannot, refund the amount paid for the undelivered part in accordance with our Cancellation and Refund Policy.

7. Access to Delivered Material

Delivered files remain available in your account for at least 24 months after completion of the order. We recommend that you download and store copies of anything you need long term. If you lose access, contact us and we will restore it where the files are still held.

8. Contact